city utilities

Water, sewer, trash and recycling are provided by the City of Donnellson. Application form is available here – Combined Service Application Form . Completed forms need to be brought to City Hall to activate services. Combined Service Account bills are mailed to properties the last week of every month and are due on the 10th of the following month (e.g. the bills sent at the end of January are due February 10th). Monthly combined service account bills typically total $125 to $150 per month (costs vary depending on water consumption).

Paying your combined service account bill

There are a few different ways to pay your combined service account bill:

*In Person: You can pay by cash, check or debit/credit at City Hall during business hours.

*By mail or drop box: You can mail your check/money order payment to City Hall. There is also a drop box outside City Hall for after hours. Drop box is white in color and located at the entrance to city hall. Cash payments need sealed in an envelope if placed in drop box.

*ACH (auto withdraw): You may set up ACH payments by filling out the ACH form and bringing it to City Hall with a voided check from the account you would like the funds withdrawn from. ACH is withdrawn every month on the 10th unless it falls on a weekend or holiday in which case it is withdrawn on the following business day. You will still get a billing statement every month, it will state AutoPay – Do Not Pay.

Direct Pay Notice and Authorization

*Gov/Pay: You can pay your bill over the phone or online using your debit/credit card with Gov/Pay. Please note you must use all of the numbers of your account number. Gov/Pay charges a service fee of 2.65%, the city does not receive any portion of this fee.

Gov/Pay phone # 888-604-7888

Click here to pay online

Garbage & Recycling

Garbage and recycling is mandatory in the City of Donnellson for residential customer. Pickup is Tuesday each week, receptacles need placed curbside by 7am. Garbage receptacles are not provided by the city, two 33 gallon trash cans are allowed per household. Recycling receptacles are provided by the city. For specific garbage / recycling questions contact WEMIGA at 319-986-6919.

Acceptable Recycling Items

Other Utility Services not billed by City of Donnellson

Electric – Alliant Energy

Customer Service – 800-255-4268

Report an Outage – 877-740-5050

Alliant Energy Website

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Gas – Mid American Energy

Residential Customer Service – 888-427-5632

Business Customer Service – 800-329-6261

Report a gas leak – 800-595-5325

MidAmerican Energy Website

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Television

Direct TV – 800 – 531-5000

Direct TV Website

Dish Network – 800-333-3474

Dish Website

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Phone – Internet

Windstream – 611 or 800-347-1991

Windstream Website

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Iowa One Call – 811 or 800-292-8989